Account and Project Manager

Auckland, New Zealand

Position Summary

The Account and Project Manager is responsible for ensuring Presence of IT continues to build long term, successful relationships with our clients along with managing projects by creating and maintaining the project management plans, risks, resources, financials and schedules and ensuring appropriate management of these to achieve successful outcome for Presence of IT and client.

Reporting Lines

Reports to the ANZ SAP Business Practice Lead. Will have a responsibility to the ANZ Project Delivery Lead to ensure that all PMO processes are followed internally.

Has direct reports in the form of Project Team members in a project capacity as determined by a SOW.

Key Accountabilities

Account Manager

  • Be the Client Advocate in order to deliver effective and efficient outcomes through Presence of IT's professional team and methodology

  • Serve as the primary business contact for the client, providing client support, marketing, and business development to the Presence of IT business

  • Identify new business opportunities across existing clients.

  • Facilitate discussions to drive increased business engagement across Presence of IT 's core offerings

  • Collaborate with other members of the Presence of IT team in other locations to manage client relationships and resource opportunities, when required. At times you may also be required to liaise with members of other teams to pass on opportunities and assist with marketing and lead generation

Project Manager

  • Operational Project Management of Cloud HR projects working from the preparation of the Statement of Work, through the stages of Delivery and into post live Support, incorporating the various Operational aspects of the Project such as:

  • Project Cost management through the provision of project estimates, analysis of profit, revenue, margins, bill rates & utilisation along with determining revenue recognition, invoicing and receivables for projects

  • Quality management of projects including implementation of quality mechanisms, preparation and participation in Project Health checks, engagement reviews.

  • Working with POIT internal stakeholders for resource allocation and management.

  • Risk management including assessing and managing risks, monitoring costs, timescales, resources and taking action when these deviate from agreed tolerances. Following the escalation process where necessary.

  • Stakeholder management including kick of meetings, building and maintaining effective working relationships at all levels.

Key Relationships

Internal Contacts: POIT ANZ Project Delivery Lead, Business Practice Leads, Resource managers, Poit ANZ PMO, Delivery Centre PM.

External Contacts: Clients, Partners, Vendors

Key Skills, Experience & Attributes

Account Management

  • Develop sound working practices with our clients

  • Prepare and actively manage an account plan for each client

  • Liaise with our resource manager to ensure the client’s requirements are serviced, and provide feedback on resource performance

  • Manage the financial aspects of the client contract

  • Manage through to resolution should issues arise with deliverables, contract, resources etc

  • Identify opportunities for further engagement through Pre-Sales activities, structured campaigns, formal responses (tenders) and less formal events

  • Work in conjunction with the Managing Partner to ensure levels of consultant utilisation, skills and business profitability are maximised

Project management

  • Experience in the implementation and deployment of complex applications, systems integration, data analysis, data access, data structures, and data manipulation

  • Experience in delivering on-prem and cloud solutions.

  • Technical project management skills necessary to manage multiple, large, complex client projects.

  • Working knowledge of Programme Management, e.g. Managing Successful Programmes (MSP), Prince2 and agile project management tools and methodologies.

  • Strong understanding and application of Project Management competencies including scope, time, cost, quality, HR, communication, risk, procurement, and integration.

  • Ability to supervise a variety of project delivery staff, including contractors, client and other partners.

  • Able to remotely manage a project and multiple partners in a complex environment.

General

  • Ability to balance conflicting and changing demands through prioritisation and a pragmatic approach.

  • Effective leadership, coordination, motivational, negotiation and dispute resolution skills.

  • Ability to manage multiple workstreams in a complex environment including different applications.

  • Financial literacy to forecast and manage project budgets.

  • Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally.

  • Excellent interpersonal skills, and an ability to manage a range of clients and stakeholders.

  • Strong collaboration skills to facilitate a successful outcome for both Presence of IT and Client.

  • Able to work with and influence executive level management.

  • Good understanding of broad IT and customer business issues.

  • Flexible ability to both work as a member of a larger team and to demonstrate leadership qualities when required to take a lead role on a customer account.

  • Excellent time management skills

  • Skills across planning and the ability to proactively engage technical resources to achieve outcomes.

  • A true customer service focus, with the ability to drive improvement, always focusing on customer satisfaction.

  • A proactive and flexible attitude, with the desire to achieve, and ability to work in fast paced and changing environment

Desirable Experience & Qualifications

Account Manager

  • Specialist knowledge of the HCM/and or Cloud Services marketplace and related products, customers and partners, coupled with strong analytical skills, and a good understanding of information technology practice management and business development processes

  • Minimum 3 years’ experience as a Client Service Manager or Account Manager in IT Managed Services,(experience from a variety of organisations or environments will be highly regarded)

  • Exposure to SAP, SuccessFactors, Kronos, Oracle and other relevant PoIT products and services

  • Knowledge of CRM tools such as Sugar

Project Manager

  • 10 - 15 years of experience in information technology, systems integration, consulting or development.

  • At least 3 years’ specific project implementation and/or systems integration project management experience.

  • Tertiary degree in IT or Project Management

  • Certifications in accredited Project Methodology.

  • Experienced with Software Vendor project management methodology.

  • Experience of successfully managing the delivery of multiple projects.

  • Demonstrate knowledge and the effective application of the Project Management Body of Knowledge (PMBOK) key knowledge areas.

MUST HAVE WORK RIGHTS FOR NEW ZEALAND