Support Consultant (Oracle EBusiness Payroll & HR)

Melbourne, Australia

Posted 9/08/2019

Presence of IT is Australia’s leading consultancy in the world’s foremost HR/Payroll and Workforce Management solutions. We provide thought leadership, process improvement, software implementation and support services in Human Capital Management (HCM) to the largest private and public sector organisations globally. Presence of IT is facing a period of significant growth and this has led to the need for an experienced Support Consultant to join our Managed Services team.

Role And Responsibility

  • Perform issue investigation and resolution for support of the Presence of IT SaaS Payroll and HR solutions

  • Perform issue investigation and resolution for remote support of ‘Talent On Demand’ customers

  • Translate client business requirements into business solutions

  • Address change requests and perform configurations such as new element setup, collective agreements, etc.

  • Perform solution deployment to multiple instances.

  • Perform system testing before releasing the component for UAT and provide UAT support.

Required Experienced

To ensure success in the role you will possess the following skills:

  • Experience with Oracle E-business Suite Payroll & HR modules

  • Ideally will have successfully completed 2 - 3 full customer project implementations in their relevant product as the lead consultant

  • Have experience in delivering support for Payroll and HR systems through a service delivery model

  • Strong knowledge in Payroll and one or more of the HR disciplines and along with general knowledge of HR practice and policy with a good understanding of functional groups that impact or are impacted by HR and Payroll systems and processes

  • Experience in business process design and process mapping

  • Customer focused and consultative style of addressing issues and solutions

  • Strong communication skills (written, verbal, & interpersonal), along with attention to detail, analytical and problem solving skills

  • A commitment to deliver highest quality service to clients

  • Excellent at prioritising multiple tasks, managing conflicting deadlines and working effectively in a dynamic environment.

  • Understands when to escalate.

  • Ability to gain commitment from others, effectively manage expectations and competing priorities

  • Able to work in an environment that requires flexible working times in order to support customer and business demands.

  • Experience with Oracle Taleo Enterprise Edition and Oracle HCM Cloud

To be considered for this position, you will need to possess previous experience within a similar role as well as the above mentioned skills and experience. To submit your application, in strict confidence, please apply below or send your questions, cover Letter and CV’s directly to 

 Presence of IT is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

All candidates should be able to demonstrate their right to work in Australia.

Presence of IT seeks applicants interested in long-term, permanent opportunities.

Direct applicants only. No agencies please.