Senior Project Manager

Dallas, Texas

Location: This position is a WORK FROM HOME JOB and can be done from anywhere in the US.

Responsible For: Providing senior-level specialist professional Workforce Management (WFM) Project Management services to Presence of IT, vendors and external customers.

Reports To: Workforce Management VP of Delivery

Supervises: WFM Functional and Technical Consultants on your assigned engagements

Main Activities

  • Creates and executes project work plans across multiple WFM projects and revises as appropriate to meeting changing needs and requirements.

  • Identifies resources needed and assigns individual responsibilities.

  • Manages day-to-day operational aspects of a project and scope.

  • Follows defined methodology.

  • Implements engagement review and quality assurance procedures in accordance with methodology to ensure profitable and successful execution of projects.

  • Minimizes exposure and risk across multiple projects.

  • Manages scope and mitigates risk across projects.

  • Determines appropriate revenue recognition, ensures accurate invoicing, and monitors receivables for all assigned projects.

  • Analyzes profitability, revenue, margins, bill rates and utilization across projects.

  • Identification of incremental services revenue.

  • Such other duties that may, from time to time, be assigned.

Key Skills / Attributes

  • Specialist project management knowledge in the WFM solution space.

  • Be able to facilitate complex design within the WFM solution space in areas such as integration, time and attendance, demand rostering, budgeting, activities, analytics, workflow, development and/or interfacing.

  • Strong analytical skills and a good understanding of information technology concepts and processes.

  • Good understanding of broad business issues cross at least one industry.

  • Flexible ability to either work within a team or to demonstrate leadership qualities to less experienced Presence of IT or customer team members.

  • Ability to mentor and develop consultants.

  • Ability to handle and resolve conflict within engagements. Escalations at appropriate times.

  • Keeping abreast of industry changes and keeping project management skills and certifications up to date.

  • A drive for high quality successful delivery along with continuous process improvement.

  • Being able to provide knowledge.

Preferred Skills

  • Qualifications needed include at least 5+ years of experience in business management, IT, systems integration consulting or design with more than 3+ years direct project management experience. Formal project management certification such as PMP preferred.

  • Domestic travel of 25 +/- may be required.

  • International travel is optional.

  • MS Office

  • MS Project or similar