Project Manager (Workforce Management Software)
Fort Worth, Texas
Location: This position is a WORK FROM HOME JOB and can be done from anywhere in
Responsible For: Providing senior-level specialist professional Workforce Management (WFM) Project Management services to Presence of IT, vendors and external customers.
Reports To: Workforce Management VP of Delivery.
Supervises: WFM Functional and Technical Consultants on your assigned engagements
Creates and executes project work plans across multiple WFM
projects and revises as appropriate to meeting changing needs and
Identifies resources needed and assigns individual
Manages day-to-day operational aspects of a project and scope.
Follows defined methodology.
Implements engagement review and quality assurance procedures in
accordance with methodology to ensure profitable and successful
execution of projects.
Minimizes exposure and risk across multiple projects.
Manages scope and mitigates risk across projects.
Determines appropriate revenue recognition, ensures accurate
invoicing, and monitors receivables for all assigned projects.
Analyzes profitability, revenue, margins, bill rates and
utilization across projects.
Identification of incremental services revenue.
Such other duties that may, from time to time, be assigned.
Key Skills / Attributes
Specialist project management knowledge in the WFM solution space.
Be able to facilitate complex design within the WFM solution space
in areas such as integration, time and attendance, demand
rostering, budgeting, activities, analytics, workflow, development
Strong analytical skills and a good understanding of information
technology concepts and processes.
Good understanding of broad business issues cross at least one
Flexible ability to either work within a team or to demonstrate
leadership qualities to less experienced Presence of IT or
customer team members.
Ability to mentor and develop consultants.
Ability to handle and resolve conflict within engagements.
Escalations at appropriate times.
Keeping abreast of industry changes and keeping project management
skills and certifications up to date.
A drive for high quality successful delivery along with continuous
Being able to provide knowledge.
Qualifications needed include at least 5+ years of experience in
business management, IT, systems integration consulting or design
with more than 3+ years direct project management experience.
Formal project management certification such as PMP preferred.
Domestic travel of 25 +/- may be required.
International travel is optional.
MS Project or similar