Project Manager (Workforce Management Software)

Fort Worth, Texas

Location: This position is a WORK FROM HOME JOB and can be done from anywhere in
the US.

Responsible For: Providing senior-level specialist professional Workforce Management (WFM) Project Management services to Presence of IT, vendors and external customers.

Reports To: Workforce Management VP of Delivery.

Supervises: WFM Functional and Technical Consultants on your assigned engagements

Main Activities

  • Creates and executes project work plans across multiple WFM
    projects and revises as appropriate to meeting changing needs and
    requirements.

  • Identifies resources needed and assigns individual
    responsibilities.

  • Manages day-to-day operational aspects of a project and scope.

  • Follows defined methodology.

  • Implements engagement review and quality assurance procedures in
    accordance with methodology to ensure profitable and successful
    execution of projects.

  • Minimizes exposure and risk across multiple projects.

  • Manages scope and mitigates risk across projects.

  • Determines appropriate revenue recognition, ensures accurate
    invoicing, and monitors receivables for all assigned projects.

  • Analyzes profitability, revenue, margins, bill rates and
    utilization across projects.

  • Identification of incremental services revenue.

  • Such other duties that may, from time to time, be assigned.

Key Skills / Attributes

  • Specialist project management knowledge in the WFM solution space.

  • Be able to facilitate complex design within the WFM solution space
    in areas such as integration, time and attendance, demand
    rostering, budgeting, activities, analytics, workflow, development
    and/or interfacing.

  • Strong analytical skills and a good understanding of information
    technology concepts and processes.
    Good understanding of broad business issues cross at least one
    industry.
    Flexible ability to either work within a team or to demonstrate
    leadership qualities to less experienced Presence of IT or
    customer team members.

  • Ability to mentor and develop consultants.

  • Ability to handle and resolve conflict within engagements.

  • Escalations at appropriate times.

  • Keeping abreast of industry changes and keeping project management
    skills and certifications up to date.

  • A drive for high quality successful delivery along with continuous
    process improvement.

  • Being able to provide knowledge.

Preferred Skills

  • Qualifications needed include at least 5+ years of experience in
    business management, IT, systems integration consulting or design
    with more than 3+ years direct project management experience.

  • Formal project management certification such as PMP preferred.

  • Domestic travel of 25 +/- may be required.

  • International travel is optional.

  • MS Office

  • MS Project or similar