Support Consultant (Oracle Technical Consultant)

Hyderabad, Telangana, India

Posted 4/10/2019

Presence of IT is the largest provider of senior SAP, Kronos, Oracle and PeopleSoft HR & Payroll specialists in Australia, and provides a range of related services including training and documentation, change management to assist clients to meet their objectives. Presence of IT is recognised by clients and the industry as the best provider of its kind in Australia.

The Oracle Managed Services team is currently delivering support services for in excess of 20 customers who operate both within the ANZ region and globally.

 

Position Summary

The purpose of this role is to work with our Hyderabad based support centre and Australian based teams to deliver support and value across our diverse support customers.

 

Key Accountabilities

The key responsibilities for this role will be to:

  • Perform issue investigation and resolution for support of the Presence of IT SaaS Payroll and HR solutions on technical objects

  • Should understand functional specifications and convert into optimal technical design and develop using SQL, PL/SQL, RWB, Workflow and XML Publisher

  • Perform solution deployment to multiple instances.

Key Skills, Experience & Attributes

The successful applicants will have hands on experience in developing sql and pl/sql objects.

Must Have:

  • Strong knowledge in SQL, PL SQL and Unix

  • Should know version control process of technical object files

  • A commitment to deliver highest quality service to clients

  • Excellent at prioritising multiple tasks, managing conflicting deadlines and working effectively in a dynamic environment.

  • Understands when to escalate.

  • Able to work in an environment that requires flexible working times in order to support customer and business demands.

Good to Have:

  • Experience with Oracle Ebusiness Suite Payroll & HR modules

  • Experience in RICE components development.

  • Have experience in delivering support for Payroll and HR systems through a service delivery model

  • Customer focused and consultative style of addressing issues and solutions

  • Strong communication skills (written, verbal, & interpersonal), along with attention to detail, analytical and problem solving skills

Qualifications

Tertiary level qualifications coupled with at least 2-3 years of experience in Oracle Database as Technical consultant

 

The Team

You will be interested in working with a remote team, supporting clients based around the world. You will be working alongside our functional cloud consultants in a technical capacity.


To be considered for this position, you will need to possess 2+ years of experience within a similar role as well as the above-mentioned skills. To submit your application, please apply below or reach out to us at - opportunities@presenceofit.com.au

 

We're looking forward to hearing from you!