Account Manager (SAP SuccessFactors)

Melbourne, Australia

The Role

This role is a part of our National SAP Practice in our Vic team.  As an Account Manager you will be an integral part of the Presence of IT Team ensuring Presence of IT continues to build long-term, successful relationships with our clients through:

  • Effective client management and engagement

  • Strategic advice aligned with the customer’s strategy and business drivers

  • Exceptional communication and service management evidenced by high levels of customer satisfaction and ongoing business engagement.


In this role you will

  • Be the Client Advocate in order to deliver effective and efficient outcomes through Presence of IT's professional team and methodology

  • Serve as the primary business contact for the client, providing client support, marketing, and business development to the Presence of IT’s business

  • Identify new business opportunities across existing clients.

  • Facilitate discussions to drive increased business engagement across Presence of IT 's core offerings

  • Collaborate with other members of the Presence of IT team in other locations to manage client relationships and resource opportunities, when required. At times you may also be required to liaise with members of other teams to pass on opportunities and assist with marketing and lead generation.


Key Accountabilities

  • Develop sound working practices with our clients

  • Prepare and actively manage an account plan for each client

  • Liaise with our resource manager to ensure the client’s requirements are serviced, and provide feedback on resource performance

  • Manage the financial aspects of the client contract

  • Manage through to resolution should issues arise with deliverables, contract, resources etc

  • Identify opportunities for further engagement through Pre-Sales activities, structured campaigns, formal responses (tenders) and less formal events

  • Work in conjunction with the Managing Partner to ensure levels of consultant utilisation, skills and business profitability are maximised


Skills and experience 

  • Specialist knowledge of the HCM/and or Cloud Services marketplace and related products, customers and partners, coupled with strong analytical skills, and a good understanding of information technology practice management and business development processes.

  • Excellent written and verbal communication skills.

  • Good understanding of broad IT and customer business issues.

  • Flexible ability to both work as a member of a larger team and to demonstrate leadership qualities when required to take a lead role on a customer account.

  • Excellent time management skills

  • Skills across planning and the ability to proactively engage technical resources to achieve outcomes.

  • A true customer service focus, with the ability to drive improvement, always focusing on customer satisfaction.

  • A proactive and flexible attitude, with the desire to achieve, and ability to work in fast paced and changing environment.


Desired Skills and Experience

  • Exposure to SAP, SuccessFactors, Kronos, Oracle and other relevant Presence of IT products and services

  • Intermediate skills in Microsoft products

  • Knowledge of CRM tools such as Sugar


Typical Experience

  • Minimum 3 years' experience as a Client Services Manager or Account Manager in IT Managed Services (experience from a variety of organisations or environments will be highly regarded)

  • Tertiary level qualifications relevant to HR and IT

Presence of IT encourages people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from CALD backgrounds and people with disabilities. 

To be considered for this position, you will need to possess previous experience within a similar role as well as the above mentioned skills and experience.

Presence of IT is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

All candidates should be able to be able to demonstrate they the right to work in Australia.

Direct applicants only. No agencies please.