Over the last 15 years, I have seen many transformation projects succeed brilliantly and fail miserable too. As a change practitioner, it’s not just following a methodology, having an extensive toolkit or sending out great looking communications that will deliver a successful change program.
Presence of IT’s Gordon Laverock explains how the business’s leadership recognized several years ago the need to evolve away from traditional project-based revenue toward packaged solutions that customers increasingly found appealing. “We were telling the market how much it costs, how long to implement. If you drill that in, building a statement of work, the sales process starts accelerating,” Laverock said.
I spend most of my working day advising clients on all things HR technology. I hear when they have great successes and when they've come to us frustrated and needing advice. In my experience, I've seen clients taking the cheapest option and know it's going to end in tears and I've also seen plenty of brilliantly managed projects too. By Presence of IT’s Sarah Wojciechowski.
It’s the hottest topic on the HR plate right now, and the Employee Experience Summit in Melbourne was a fantastic learning experience. The overlay of culture, technology and environment provides a complex and fascinating landscape for today’s human resources leaders. High engagement is a direct line to company performance, and with a room full of c-suite HR professionals, there was no shortage to thought-provoking discussions.
Rob Scott: “I've never been a fan of the term "Employee Engagement", mostly because it is a narrow view of the collective of people, teams and other contributors who constitute the total workforce. It also seems somewhat 'one-sided' with remnants of master-servant and power-mongering innuendos which evokes memories of Deming’s ‘Red Bead’ experiment where employees were subjugated under the guise of effective management systems.”
The promise was huge, an event that could deliver everything ALL IN ONE place. Everything a business professional would want to know about how technology can truly enable people to embrace the digital landscape and culture, drive business strategy and deliver results. The stuff dreams are made of. So did they deliver?
Sometimes, when we talk about workplace culture, there’s a tendency to detach ourselves from it. It’s just a general feeling or idea that “just exists” in an office or worksite, outside of anyone’s real control. There could be a charismatic leader who encourages certain kinds of behaviour, or there could be a pervading sense of “this is how we do things around here” from long-serving employees. The truth, however, is that HR is the engine that drives workplace culture.
Bill Gates once said: “Business is a money game with few rules and a lot of risk.” It’s absolutely true of course. But while in some aspects of the business world risk-taking is associated with audacity and big rewards, there are other instances where taking risks offers no pay-offs. One instance in which risk should be avoided at all costs is your payroll system.
The links between well-designed performance management and organisational success are well established, but there’s still an ongoing debate about the best approach. We know from research conducted by SAP SuccessFactors that the best performance management systems are those which are tailored to an organisation’s unique workforce characteristics including their culture, industry requirements and available resources.
It might seem counterintuitive to rely on machines to drive engagement with people, but the fact is, manual processes are part of the reason people feel disengaged at work. Switching our mindset towards providing better user experiences for employees has a range of benefits, particularly for your HR teams.
It’s firmly on the radar of today’s HR professionals – HR in the digital world – and this hot topic was centre stage at a thought leadership breakfast in Auckland last week. With Presence of IT’s global thought leader Rob Scott presenting alongside SAP SuccessFactors COO Marc Havercroft, invited guests of the HR community from a variety of industries were treated to valuable insights on how HR models are being impacted by digital environments.